ConnectPls Helpdesk

ConnectPls is an internet subscription service that offers wide-range coverage to travelers. With ConnectPls, you can access the internet in over 160 countries worldwide.

Please see our Coverage Map

With all plans, you will have unlimited access. Depending on the country you use the device in, a fair usage or speed cap may be applied. The fair usage policy or the speed cap will depend on the country where you are using your device:

– Group 1 Countries: 

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Myanmar, Nepal, Philippines, South Korea, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam, Israel, Qatar, Turkey, Jordan, Mongolia.

The connection will be 4G high-speed with unlimited data in the countries listed above. When your daily data usage exceeds 5 GB, you may experience a decrease in connection speed. If you experience a connection speed drop, you can always contact our support team and the speed can be adjusted again. This is mainly a protection against abuse of non-personal data usage across devices.

– Group 2 countries:

Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bolivia, Bosnia, Brazil, British Virgin Islands, Brunei, Canada**, Cayman Islands, Chile, Columbia, Costa Rica, Curacao, Cyprus, Ecuador, Egypt, El Salvador, Fiji, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guam & Saipan, Guatemala, Guernsey Islands, Guyana, Haiti, Isle of Man, Jamaica, Jersey Islands, Kazakhstan, Kenya, Kuwait, Madagascar, Maldives, Martinique, Mauritius, Mexico**, Montenegro, Morocco, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Republic of North Macedonia, Reunion, Saint Martin, Saint Vincent and North the Grenadines, Saudi Arabia, Serbia, Seychelles, South Africa, Suriname, Tahiti, Tajikistan, Tanzania, The Dominican Republic, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, UAE, United States** (include *Alaska, Hawaii, excluding Guam, Saipan), Uruguay, Venezuela, Zambia.

In the countries above below, the connection will be 4G speed for 500MB per day – 256 kbps after the speed limit is reached.

If you plan to use your device mainly in North America, Canada, or Mexico, we can provide you with unlimited access to these countries. Please contact us when subscribing so that we can provide you with the right device.

No! The mobile hotspot device is included in your plan. The device will be delivered to you once you sign-up for a monthly plan.

We have delivery partners in many countries around the world. Even if we don’t have any local partners, we will ship your device to your address. Shipping is included for most locations. Our support team will contact you to arrange details

You can use your device once you receive it. Your usage will be monitored and your account will be charged for any extra days used during the month that is outside of the plan-included days.

£1.5 / day extra will be charged for the following countries: Algeria, Armenia, Azerbaijan, Bolivia, Bosnia, Georgia, Ghana, Guam&Saipan, Kuwait, Luxembourg, Maldives, Martinique, New Zealand, Oman, Paraguay, and UAE.

£4 / day extra will be charged for the following countries: Antigua and Barbuda, Aruba, Cayman Islands, Curacao, Grenada, Haiti, Jamaica, Seychelles, Suriname, Tahiti, Tajikistan, Tanzania, Trinidad and Tobago, Turks and Caicos Islands.

£6 / day extra will be charged for the following countries: Angola, Anguilla, British Virgin Islands, Saint Vincent, and North the Grenadines.