ConnectPlus
Shipping – Delivery – Return
We can send it anywhere you want with DHL and our local partners.
Shipping & Delivery
MOBILE HOTSPOT DELIVERY
If you have ordered a mobile hotspot, it will be delivered to you within 2-3 business days after the confirmation of your order. We use reliable shipping partners like DHL or local carriers to deliver your package. You will receive a tracking number once your order has been shipped, which you can use to track your package’s delivery status.
ESIM QR CODE DELIVERY
If you have ordered an eSim, you will receive a QR code via email within an hour of placing your order. This QR code will be used to activate your eSim, and you will get connected directly.
SHIPPING PARTNERS
We work with reliable shipping partners like DHL or local carriers to ensure the timely delivery of your package. Depending on your location, you may receive your order from a local partner instead of DHL. Rest assured that we only work with trusted and efficient carriers to make sure your package is delivered safely and on time.
You can use the DHL locator page embedded on the right-hand side to find the nearest location for the delivery of your device. 👉🏼
We hope these instructions have provided you with all the information you need to receive your mobile hotspot or eSim successfully. If you have any questions, please do not hesitate to contact our customer support team.
return
Mobile Hotspot Return
If for any reason you need to return your mobile hotspot, please let us know by emailing [email protected]. Our operations team will send you a return label that you can use to return the package to us. Please ensure that the package is in its original packaging and that all components are included.
eSim Return
There is no need to return the eSim. If you wish to cancel your subscription, please let us know by emailing [email protected]. Our team will cancel your subscription promptly, and no further charges will be incurred.
Cancellation Instructions
To cancel your subscription and get a return label, please email [email protected]. Our team will assist you with the cancellation process and send you a return label for the mobile hotspot if required. Please note that refunds may take up to 10 business days to process, depending on your payment method.
We hope these instructions have provided you with all the information you need to return your mobile hotspot or cancel your eSim subscription. If you have any questions or concerns, please do not hesitate to contact our customer support team.
